SERVICE STORIES PRIVACY POLICY

LeadFoot Analytics Inc. dba Service StoriesLast Updated: March 14, 2026

1. Introduction

LeadFoot Analytics Inc., doing business as Service Stories ("Service Stories," "we," "us," or "our"), is committed to protecting the privacy of our users and the businesses they serve. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Service Stories platform and related services (collectively, the "Service").

By creating an account and using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

This Policy applies to the Service Stories application and platform. A separate privacy policy governs our public-facing website.

2. Who We Are and Who This Policy Covers

Service Stories provides AI-powered content automation and website management services to small and medium-sized businesses ("Customers"). Our Customers are business owners and their authorized team members who use our platform to generate content, manage their online presence, and connect third-party integrations.

This Policy covers:

  • Customers who create and manage a Service Stories account
  • Authorized users acting on behalf of a Customer's business
  • Data processed through integrations connected by Customers on behalf of their own operations

This Policy does not cover the personal data of our own employees or job applicants, which is governed by separate internal policies.

3. Information We Collect

3a. Account and Business Information

When you create an account and set up your business profile, we collect:

  • Your first and last name
  • Your email address and password
  • Your company name and website URL
  • Business type or industry category
  • Business address, city, state, and ZIP code

3b. Location Information

For each business location you add to the platform, we collect:

  • Location name or nickname
  • Street address, city, state, and ZIP code
  • Location phone number and email address
  • Booking or scheduling links associated with that location

3c. Integration Data

When you connect a third-party platform or application to Service Stories, we may collect and process data from that integration on your behalf, including:

  • Customer concerns or service requests
  • Work orders, jobs performed, or services rendered
  • Assets, equipment, or items serviced
  • Job notes and relevant operational details, where available and enabled
  • Photos associated with jobs or service records, where supported by the connected platform

This data is stored and associated with your account so that you can review the source information used to generate any piece of content on the platform.

Not all connected platforms support all data types. We collect only what is available and relevant through each integration.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account and provide access to the Service
  • To generate content on your behalf using the data and context you have provided
  • To store a record of the source data used in each content generation event, so you can review and audit your content history
  • To maintain and improve platform performance, reliability, and user experience
  • To communicate with you about your account, subscription, and service updates
  • To enforce our Terms of Service and protect the rights and safety of our users and our platform
  • To comply with applicable legal obligations

Product Improvement. We may use anonymized, aggregated data derived from customer-contributed information — such as industry terminology, keyword patterns, and usage behavior — to improve the performance of our platform and enhance the experience for all users. This data cannot be traced back to any individual customer or company. No personally identifiable information or business-specific data is used in this process.

5. Integration Data and Your Responsibility

When you connect a third-party platform to Service Stories and enable the ingestion of operational data — including information about your own customers, service records, and job histories — you represent and warrant that you have obtained all necessary rights, permissions, and consents required to share that data with Service Stories for the purpose of content generation.

Service Stories acts as a data processor with respect to this integration data. We process it solely at your direction and for the purposes you have authorized. We do not use integration data for any purpose beyond delivering the Service to you.

You are responsible for ensuring that your use of third-party data within the Service Stories platform complies with all applicable laws and any agreements you have with your own customers.

6. We Do Not Sell Your Data

Service Stories does not sell, rent, trade, or otherwise transfer your personal information or your business data to third parties for monetary compensation or any other consideration. This applies to all data you provide directly, all data generated through your use of the platform, and all data ingested through your connected integrations.

We will never sell your data. This is a core commitment of how we operate.

7. How We Share Your Information

We do not sell your data. We may share information only in the following limited circumstances:

Service Providers. We work with trusted third-party vendors who help us operate and deliver the Service, including cloud infrastructure, payment processing, authentication, and customer support tools. These providers access your data only to perform services on our behalf and are contractually prohibited from using it for any other purpose.

Legal Compliance. We may disclose information if required to do so by law, court order, or valid request from a government authority, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Service Stories, our users, or the public.

Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a materially different privacy policy.

With Your Consent. We may share your information for any other purpose with your explicit consent.

8. Data Retention

We retain your account and business data for as long as your account is active or as needed to provide the Service.

Billing Pause. If you stop your subscription but do not delete your account, your account remains active. Your data is fully retained and accessible. You will be unable to generate new content until your subscription is reactivated. Previously connected integrations will no longer ingest new data.

Account Deletion. If you request deletion of your account, your personal data and business data will be permanently deleted within 90 days of the deletion request. This window exists to accommodate customers who change their mind shortly after requesting deletion.

Anonymized Inferences. Aggregated, anonymized inferences derived from your usage — such as industry-level language patterns — are not linked to your account and are not subject to deletion upon account closure, as they contain no information traceable to you or your business.

We retain certain records as required by law or for legitimate legal and compliance purposes, even after account deletion.

9. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and secure cloud infrastructure.

No method of electronic storage or transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your information, we will notify you as required by applicable law.

10. Children's Privacy

The Service is intended for use by business owners and professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal information, we will take prompt steps to delete it.

11. Your Privacy Rights

Regardless of where you are located, Service Stories is committed to honoring the privacy rights established under the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable privacy frameworks. These rights include:

  • Access. You have the right to request a copy of the personal information we hold about you.
  • Correction. You have the right to request that we correct inaccurate or incomplete information.
  • Deletion. You have the right to request deletion of your personal data, subject to the retention practices described in Section 8.
  • Portability. You have the right to receive your data in a structured, commonly used, machine-readable format.
  • Objection or Restriction. You have the right to object to or request restrictions on certain types of processing.
  • Opt-Out of Sale. We do not sell your data. There is nothing to opt out of.

To exercise any of these rights, contact us at the address listed in Section 13. We will respond within the timeframe required by applicable law and may request verification of your identity before processing your request. We will never discriminate against you for exercising your privacy rights.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you by posting the updated Policy within the platform and updating the "Last Updated" date at the top of this document. Your continued use of the Service after any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

LeadFoot Analytics Inc. dba Service Stories

Omaha, Nebraska

Email: legal@servicestories.com